I learn 3 important things related to customer service

-

I have two stories to tell you. They are related to customer service that I have learnt from other businesses for my own business which is coming in the future. 

 

Story one

There is an exchange service near the store of my parents. I usually go to the store to help my parents. One day, I didn't have a change to give to my client. I asked a staff in the store to go to that exchange store - because it was near. I wanted to exchange USD 10.00 to Riel, but the staff said that the store would not exchange unless we changed from USD 20.00 up. Hence I gave her USD 20.00. When she came back, she handed me the Riel money; I took it to count and I found most of the cash was old, some was torn and some was dirty.

Seeing that I told the staff to not go there anymore.

 

Story two

There is an exchange store in a market. I frequently exchange money there when I go to the market.

One day I went to change money from USD to Riel before I entered the market.

When the store owner gave money to me, I counted. Then I found a very old money in the pile. I gave it to her and told her it was old. She gave me the new one, but her face showed an unpleasant expression.

Seeing that I did not feel good. I thought I was her regular customer, how could she do it to me?

From that day on, I don't go to her much like before.


From these experiences, I tell myself when I run my business that:

- I will give only the good appearance products to my customers.

- I will give pretty exchanged money to my customers.

- I will serve my customers with a smile, especially my regular customers.

Comments

Post a Comment

Popular posts from this blog

What I do to make people who can read and can't read read my writing

-
Image
T here was one day LinkedIn notified me of the article of a business woman.  I didn't know her until I saw her last name, I checked then I realized she is the sister of Facebook, now Meta's owner.  I followed her but later on I wondered why I became her followers - because I liked, because I wanted to use her to get noticed, or because she gave me inspiration. Neither of them. I decided to unfollow her; I will wait for the day I have a sincere and clear goal to follow her, then I will follow her. Well, before I clicked unfollow, I was inspired by one thing. She had an article and at the bottom there was a video link. As I clicked it, it linked me to a video but it was not new - it was her voice reading that article. During the early days of the pandemic, the schools were closed and studied online. One of my nephews was at kindergarten and because of that, he couldn't read or write.  When I visited him, he liked me to read a book for him. I found he liked readin
Read more​ »

Short story 'Job Interview'

-
It is a short story that I had published on February, 01 2019. I hid it, but now I have decided to publish it again. Just to entertain the readers only, because these days, I cannot find a  topic to write; therefore, I check and I think I should show the post that I have hidden.  Please enjoy. written by Chakriya PHOU In a company's room... Interviewer : Hello, welcome to my company. Please show why I should hire you.   Interviewee : Because I have 3 qualifications.   Interviewer : What are they?   Interviewee : First, I speak honestly. Second, I share all knowledge/information. Third, if I do something wrong, I will accept my mistake.   Interviewer : Because of these 3 qualifications, I hope you'll find another job.   Interviewee : Why?   Interviewer : You speak honestly, it means you are not flexible. You share info, it means you cannot be my confidant because you would tell others about my story. You accept your mistake if you do wrong, it means you don't k
Read more​ »

One difficulty the online business using Facebook page meets

-
Image
Online business doesn't always go smoothly, it has problems like business on the land. Such as my business. I sell PDF and Ms word books on a Facebook page. Mostly I use a cell phone to operate my shop. With the old platform, I and customers could contact each other fast.  When Facebook changed to Meta and changed its platform, I could not communicate with my customers - especially when they messaged or commented to buy my product, I didn't receive it until half a day later. So I have to use the Meta business app to run my store. However, it doesn't help my business to be better. The app goes down everyday; I have to reinstall it once every two days or I will lose my customers. I cannot choose though it gives me a hard and unhappy time - because Cambodians are fans of Facebook. It's a real example to prove that doing business is not easy and being an online entrepreneur, especially a start-upers, isn't always successful - we need time.
Read more​ »