Two tuk tuk drivers teach me about customer service

-

I am learning how to be an online entrepreneur.

Like I mentioned in the previous article, I learn business through my family's history and everything around me.

There is a lesson learnt I want to tell you.

There are two tuk tuk drivers near my house. One has a lot of customers while another one usually parks his tuk tuk from the morning till the evening.
Both of them are good people and good drivers, but why do they earn differently?
It is because the unpopular driver always says something not good, not to his customers but to others along the street.
For example, he is driving his tuk tuk, then there is a motor driving fast and turns around immediately without showing light or signal, he will curse them with bad words, while the popular tuk tuk driver doesn't say anything even if he meets the same situation.

From this story I have learnt that:
- to be successful in business, we have to take care of our customers' feelings. We cannot say bad words to them and not to people around who are not our customers as well.

Comments

Post a Comment

Popular posts from this blog

What I do to make people who can read and can't read read my writing

-
Image
T here was one day LinkedIn notified me of the article of a business woman.  I didn't know her until I saw her last name, I checked then I realized she is the sister of Facebook, now Meta's owner.  I followed her but later on I wondered why I became her followers - because I liked, because I wanted to use her to get noticed, or because she gave me inspiration. Neither of them. I decided to unfollow her; I will wait for the day I have a sincere and clear goal to follow her, then I will follow her. Well, before I clicked unfollow, I was inspired by one thing. She had an article and at the bottom there was a video link. As I clicked it, it linked me to a video but it was not new - it was her voice reading that article. During the early days of the pandemic, the schools were closed and studied online. One of my nephews was at kindergarten and because of that, he couldn't read or write.  When I visited him, he liked me to read a book for him. I found he liked readin
Read more​ »

Short story 'Job Interview'

-
It is a short story that I had published on February, 01 2019. I hid it, but now I have decided to publish it again. Just to entertain the readers only, because these days, I cannot find a  topic to write; therefore, I check and I think I should show the post that I have hidden.  Please enjoy. written by Chakriya PHOU In a company's room... Interviewer : Hello, welcome to my company. Please show why I should hire you.   Interviewee : Because I have 3 qualifications.   Interviewer : What are they?   Interviewee : First, I speak honestly. Second, I share all knowledge/information. Third, if I do something wrong, I will accept my mistake.   Interviewer : Because of these 3 qualifications, I hope you'll find another job.   Interviewee : Why?   Interviewer : You speak honestly, it means you are not flexible. You share info, it means you cannot be my confidant because you would tell others about my story. You accept your mistake if you do wrong, it means you don't k
Read more​ »

One difficulty the online business using Facebook page meets

-
Image
Online business doesn't always go smoothly, it has problems like business on the land. Such as my business. I sell PDF and Ms word books on a Facebook page. Mostly I use a cell phone to operate my shop. With the old platform, I and customers could contact each other fast.  When Facebook changed to Meta and changed its platform, I could not communicate with my customers - especially when they messaged or commented to buy my product, I didn't receive it until half a day later. So I have to use the Meta business app to run my store. However, it doesn't help my business to be better. The app goes down everyday; I have to reinstall it once every two days or I will lose my customers. I cannot choose though it gives me a hard and unhappy time - because Cambodians are fans of Facebook. It's a real example to prove that doing business is not easy and being an online entrepreneur, especially a start-upers, isn't always successful - we need time.
Read more​ »